Citizens Advice – providing advice services on behalf of the council privacy statement
The council commissions North and West Gloucestershire Citizens Advice to provide advice services on our behalf. Citizens Advice is a registered Charity and a Company Limited by guarantee.
Why information is collected about you
Citizens Advice will collect personal data from you in order to fulfil a range of functions as outlined below:
- Debt advice and financial inclusion work
- Benefits advice
- Housing rights advice
Citizens Advice provide these services to you on our behalf with your consent.
What information is collected about you?
Who do we share the information with?
Any personal data relating to the delivery of these services are not shared with the council, other than for applications received for the council’s In debt – a way to pay scheme.
Is any information transferred to or stored on servers based outside the European Economic Area?
How long do we keep your information?
Citizens Advice are required to hold your information for the period of our contract with them, and for one year beyond that, for the purpose of providing accurate statistics whenever required.
Who do we collect information from?
What are the consequences if we do not collect the data?
Citizens Advice may not be able to provide full services and support to you on our behalf without this information.
Are any decisions about you made by automatic means?